We ship via Canada Post Express which takes between 2 to 5 business days depending on your location. Your order should arrive no more than 2 business days from the estimated arrival date (that is 2 days after the 3-5 business days). If it is beyond this window (5 to 7 business days) we will open an investigation with Canada Post to try and locate the package.
We always ship in discreet packages and use vacuum sealed smell proof packaging for our products. We ship with no labeling on the outside of our packaging so it won’t draw any attention.
If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit / letter, it can cause a routing error and your package could be delayed 1-2 days.
Your tracking number will be emailed to you before it has been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website. So please wait 24 hours and the tracking should be correct. If it does not, please email email@example.com and we will look into it.
There are 2 likely scenarios as to why this is happening: the postal worker put it in the wrong mailbox, OR the postal worker will scan all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.